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Terms and Conditions

Terms and Conditions

These terms govern the use of TOKIFY and the purchase of credits on tokify.online. By creating an account or purchasing credits, you agree to them. Please take the time to read them carefully.

1. About Us

TOKIFY is a service provided by [name or business name], with Tax ID [number] and located at [address]. You can contact us at [hola@tokify.online]. Full details are available in the Legal Notice.

2. The Service

TOKIFY lets you use artificial intelligence while paying only for what you use:

  • Chat with various third-party AI models.
  • Tools specialized tasks, such as quotes, customer responses, or written documents.
  • API for Developers, compatible with OpenAI.

The service works with prepaid credits: There are no subscriptions, monthly fees, or minimum contract terms.

3. Your Account

To use TOKIFY, you need an account. You must provide accurate information, be of legal age (or be at least 14 years old and have permission from your parents or guardians if you are a minor), and keep your password and API keys confidential. You are responsible for any use of your account and credentials; if you suspect that someone is using them without permission, revoke access and notify us.

4. Credits

  • Consumption. Each response from the chat, tools, or API deducts credits based on its length (tokens processed) and the selected model. Before you use each tool, we provide an approximate cost, and you can view the details of each use under «My Usage.».
  • Expiration. [Credits do not expire as long as your account is active.] [If you stop using your account for [24] consecutive months, we will notify you by email at least [30] days in advance before closing it.]
  • Value. Credits can only be used to access TOKIFY. They are not money, do not earn interest, and cannot be transferred to another account or redeemed for cash, except in cases of refunds as described in Section 7.
  • Gift credits. Welcome or promotional credits are awarded only once per person, have no monetary value, and are non-refundable. We may revoke them if they are obtained fraudulently, such as through duplicate accounts.
  • Price Changes. We can change the number of credits each model costs, for example, when our suppliers' prices change. These changes will be reflected in the estimated cost displayed before each use and will never affect uses that have already been made.

5. Price and Payment

The prices of credit packs are displayed in the store and include applicable taxes. Payment is made in advance using the methods available at the time of purchase. Your card information is processed directly by the payment gateway; we do not store it.

6. Delivery

Credits are automatically added to your account as soon as payment is confirmed, and you will receive an order confirmation via email.

7. Right of Withdrawal and Refunds

Credits are digital content that is available immediately. That's why, before you pay, we ask for your express consent so that we can begin providing the service at that time, and your acknowledgment that, consequently, You lose your right of withdrawal (Article 103.m of the Consolidated Text of the General Law for the Protection of Consumers and Users). That consent is recorded in your order and in the confirmation email.

[However, as a goodwill gesture: if you haven't used any credits from a pack, you can request a refund within [14] days of purchase by emailing [hola@tokify.online].] If an order is refunded, the corresponding credits will be removed from your account.

This does not affect your legal rights if the service does not work as described: in that case, please contact us and we will resolve the issue or refund the credits in question.

8. Acceptable Use

You cannot use TOKIFY to:

  • illegal activities or to harm others;
  • creating sexual content involving minors, content that incites hatred or violence, or harassment;
  • create malware, scams, spam, or disinformation campaigns;
  • infringe on the rights of third parties, such as intellectual property rights or privacy;
  • resell access or circumvent service limits without our permission.

You must also comply with the terms of use of the AI model providers. We review messages using an automated moderation system; if a message violates these rules, it will not be sent or billed. If violations are repeated, we may suspend your account, as explained in the Privacy Policy. You have the right to request that a person review the suspension.

9. AI-generated content

The answers are generated by artificial intelligence models and may contain errors, inaccuracies, or outdated information. Review them before using them, and do not consider them professional legal, medical, tax, or financial advice. The estimates and pro forma invoices generated by our tools are not invoices and have no tax validity.

To the extent permitted by law and the terms and conditions of the model providers, what you write and the results you obtain are yours, and you are responsible for how you use them.

10. Privacy

The processing of your data is explained in the Privacy Policy, including Privacy Shield, Incognito Mode, and conversation history.

11. Service Availability

TOKIFY relies on third-party AI, hosting, and payment providers. We work to ensure that the service is always available, but there may be interruptions due to maintenance, outages on the part of those providers, or reasons beyond our control. We may also add, change, or remove models and features. [If we ever shut down the service, we’ll give you at least [60] days’ notice and refund any unused credits you’ve purchased.]

12. Liability

We are liable for any damages we cause by breaching these terms, in accordance with the law. We are not liable for damages resulting from your use of AI-generated responses, from interruptions beyond our control, or from the misuse of your account or passwords due to your failure to protect them. Nothing in the foregoing limits the rights granted to you by law as a consumer.

13. Changes to These Terms

We may update these terms. If the changes are significant, we will notify you by email or on our website before they take effect. Purchases already made are governed by the terms in effect at the time of purchase.

14. Governing Law and Claims

These terms are governed by Spanish law. If you have a problem, please contact us first at [hola@tokify.online]: we will respond as soon as possible. If you are a consumer, you may file a claim with the courts in your place of residence and with the consumer protection agencies in your autonomous community or country of residence.

Last updated: [publication date].